Privacy Policy

1. Introduction

At Mod Pizza, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our services, visit our website at mods-pizzas.click, order food through our platform, or interact with us through any other channels.

This policy applies to all users of our food delivery services, website visitors, mobile app users, and anyone who interacts with Mod Pizza's digital or physical presence. By using our services, creating an account, placing orders, or visiting our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please do not use our services or provide us with any personal information. We encourage you to review this policy periodically as we may update it from time to time to reflect changes in our practices or legal requirements.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when using our services:

• Personal Identification Information: Name, email address, phone number, billing and delivery addresses
• Account Information: Username, password (encrypted), order history, favorite items, saved payment methods
• Food Preferences and Dietary Information: Allergen information, special dietary requirements (vegan, halal, kosher, gluten-free), spice preferences, ingredient modifications
• Payment Information: Credit card details, billing addresses (processed through encrypted, secure payment gateways)
• Order Details: Food selections, quantities, delivery instructions, special requests, catering event information
• Communication Records: Contact form submissions, customer service interactions, reviews and ratings, feedback
• Marketing Preferences: Newsletter subscriptions, promotional email consent, communication preferences
• Loyalty Program Data: Points balance, rewards history, membership tier, referral information
• Table Reservation Information: Date, time, party size, special occasion details

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, menu browsing behavior
• Location Data: Approximate location based on IP address, GPS coordinates (with permission), delivery addresses
• Cookie Data: Session identifiers, user preferences, shopping cart contents, authentication tokens
• Performance Data: Page loading times, error reports, app crash reports

2.3 Information from Third Parties

We may receive information about you from various third-party sources:

• Social Media Platforms: Profile information if you connect your social media accounts
• Payment Processors: Transaction verification, fraud detection signals
• Delivery Partners: Delivery status updates, driver location information
• Marketing Partners: Campaign performance data, audience insights (aggregated and anonymized)
• Analytics Services: Website performance metrics, user behavior patterns

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Preparing your food orders, coordinating with kitchen staff, managing inventory
• Delivery and Pickup: Arranging delivery services, providing pickup notifications, tracking order status
• Account Management: User authentication, profile maintenance, order history tracking
• Customer Support: Responding to inquiries, resolving issues, processing refunds and complaints
• Quality Improvement: Analyzing customer feedback, improving recipes and service quality
• Loyalty Programs: Managing rewards points, sending personalized offers, tracking membership benefits

3.2 Communication

• Order Confirmations: Email and SMS notifications about order status, estimated delivery times
• Delivery Updates: Real-time tracking information, driver contact details, delivery confirmations
• Customer Support: Responding to your questions, concerns, and feedback
• Important Notices: Service updates, policy changes, security alerts
• Marketing Communications: Promotional emails, special offers, new menu items (only with your consent)

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant food recommendations, customized promotions
• Website Analytics: Understanding user behavior, improving website functionality and user experience
• Campaign Effectiveness: Measuring marketing performance, optimizing promotional strategies
• Market Research: Developing new menu items, expanding service areas, understanding customer preferences
• A/B Testing: Testing different website versions, menu layouts, promotional offers

3.4 Legal Compliance and Security

• Legal Requirements: Complying with food safety regulations, tax obligations, health department requirements
• Fraud Prevention: Detecting and preventing fraudulent orders, protecting against chargebacks
• Safety and Security: Protecting our customers, employees, and business operations
• Dispute Resolution: Investigating complaints, resolving payment disputes, handling legal claims

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Stripe, PayPal, and other secure payment gateways for processing transactions
• Delivery Services: Third-party delivery companies for order fulfillment and real-time tracking
• Cloud Storage Providers: Amazon Web Services, Google Cloud for secure data storage and backup
• Email Marketing Services: Mailchimp, SendGrid for newsletter delivery and promotional campaigns
• Analytics Tools: Google Analytics, Hotjar for website performance analysis and user behavior insights
• Customer Support Platforms: Zendesk, Intercom for managing customer inquiries and support tickets

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Process: Court orders, subpoenas, search warrants, regulatory investigations
• Compliance Requirements: Food safety inspections, tax audits, employment law compliance
• Protection of Rights: Defending against legal claims, protecting intellectual property
• Public Safety: Preventing harm to individuals, reporting suspected criminal activity
• Emergency Situations: Medical emergencies, natural disasters, security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets:

• Your information may be transferred to the acquiring company
• We will notify you via email and prominent website notice before any transfer
• The new owner will be required to honor this Privacy Policy
• You will have the opportunity to opt-out or delete your account before the transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in customer testimonials or case studies
• Joining partner promotions or collaborations
• Sharing feedback with food suppliers or vendors (anonymized)

5. Data Security

5.1 Technical Measures

We implement robust technical safeguards to protect your information:

• Encryption: SSL/TLS encryption for all data transmission, AES-256 encryption for stored data
• Firewall Protection: Advanced firewall systems to prevent unauthorized network access
• Access Controls: Multi-factor authentication, role-based access restrictions, principle of least privilege
• Monitoring: 24/7 security monitoring, intrusion detection systems, automated threat response
• Data Backups: Regular encrypted backups stored in secure, geographically distributed locations
• Secure Development: Security-by-design principles, regular code reviews, vulnerability assessments

5.2 Organizational Measures

• Employee Training: Regular security awareness training, data handling best practices
• Data Handling Procedures: Documented processes for data collection, processing, and disposal
• Vendor Management: Due diligence assessments, confidentiality agreements with all third parties
• Incident Response: Comprehensive security incident response plan, breach notification procedures
• Compliance Audits: Regular internal and external security audits, penetration testing

5.3 Your Security Responsibilities

You play an important role in keeping your information secure:

• Strong Passwords: Use unique, complex passwords for your account
• Account Security: Never share your login credentials with others
• Public Computers: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from us
• Account Monitoring: Regularly review your account activity and order history
• Incident Reporting: Contact us immediately if you suspect unauthorized access

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Other Tracking Technologies

• Google Analytics: Website traffic analysis, user behavior insights, conversion tracking
• Facebook Pixel: Social media advertising effectiveness, audience building
• Web Beacons: Email open rates, newsletter engagement tracking
• Local Storage: Storing user preferences, shopping cart data, session information
• Server Logs: IP addresses, browser information, page requests for security and analytics

Cookie Management

You can control cookies through your browser settings:

• Accept or reject cookies before they are stored
• Delete existing cookies from your device
• Block third-party cookies while allowing first-party cookies
• Receive notifications when cookies are being set

7. Your Rights (GDPR/CCPA Compliance)

We respect your privacy rights and provide you with comprehensive control over your personal information. Depending on your location, you may have the following rights:

7.1 Right of Access

• View all personal data we hold about you
• Understand how your data is being processed
• Receive information about data sharing and retention

7.2 Right to Rectification

• Correct inaccurate or incomplete personal data
• Update your profile information and preferences
• Ensure data accuracy for better service

7.3 Right to Erasure (Right to be Forgotten)

• Request deletion of your personal data
• Remove your account and associated information
• Exceptions apply for legal compliance requirements

7.4 Right to Restrict Processing

• Limit how we use your personal data
• Temporarily suspend data processing activities
• Maintain data while restricting its use

7.5 Right to Data Portability

• Receive your data in a machine-readable format
• Transfer your information to another service provider
• Export your order history and preferences

7.6 Right to Object

• Object to data processing for marketing purposes
• Opt-out of personalized advertising
• Stop receiving promotional communications

7.7 Right Against Automated Decision-Making

• Request human review of automated decisions
• Challenge algorithmic recommendations
• Understand automated processing logic

8. Children's Privacy

Protecting children's privacy is extremely important to us. Our services are designed for users who are 16 years of age and older. We do not knowingly collect, use, or share personal information from children under 16 years of age.

Our Commitment to Children's Privacy

• We do not specifically target children under 16 with our marketing
• We do not knowingly solicit information from children under 16
• We do not sell products directly to children under 16
• Our website and services are not designed to appeal primarily to children

Parental Notice

If you are a parent or guardian and believe your child under 16 has provided us with personal information, please contact us immediately at [email protected]. Upon verification, we will promptly delete such information from our systems.

Age Verification

We may implement age verification mechanisms to ensure users are of appropriate age to use our services, particularly for online ordering and account creation.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal data internationally, we ensure adequate protection through:

• Adequacy Decisions: Transfers to countries recognized by regulatory authorities as providing adequate protection
• Standard Contractual Clauses (SCCs): EU-approved contractual safeguards for data transfers
• Data Processing Agreements: Comprehensive agreements with international partners and vendors
• Security Measures: Technical and organizational safeguards equivalent to domestic standards
• Compliance Monitoring: Regular audits to ensure continued protection standards

9.2 Transfer Destinations

Your data may be transferred to and processed in the following jurisdictions:

• United States: Cloud storage services, payment processing, customer support
• European Union: Data analytics, marketing services, compliance monitoring
• Canada: Customer service operations, data backup services
• Other Countries: Only as necessary for service provision and with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. Our retention periods are based on legal requirements, business needs, and your relationship with us.

Safe Data Disposal

When retention periods expire, we ensure secure data disposal:

• Electronic Data: Complete deletion using industry-standard methods that make data unrecoverable
• Physical Records: Secure shredding of paper documents
• Backup Systems: Removal from all backup and archival systems
• Disposal Records: Maintenance of disposal logs for audit purposes

11. Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party services that are not owned or controlled by Mod Pizza. This Privacy Policy does not apply to these external sites.

Third-Party Responsibilities

• We are not responsible for the privacy practices of third-party websites
• Each external site has its own privacy policy and data handling practices
• We encourage you to read the privacy policies of any external sites you visit
• Third-party sites may have different security standards and data protection measures

Examples of Third-Party Links

• Social Media: Facebook, Instagram, Twitter pages and widgets
• Payment Processors: External payment gateway pages
• Review Sites: Google Reviews, Yelp, TripAdvisor
• Partner Websites: Delivery platform websites and mobile apps
• Suppliers: Ingredient source websites, local farm partners

12. Policy Changes

12.1 Change Notification Process

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes, we will notify you through:

• Website Notice: Prominent banner notification on our homepage
• Email Notification: Direct email to registered users about significant changes
• Account Dashboard: In-app notifications when you log in
• Social Media: Posts on our official social media channels

12.2 Types of Changes

• Minor Updates: Clarifications, contact information updates, minor wording changes
• Significant Changes: New data collection practices, changes in data sharing, updated legal bases
• Material Changes: Fundamental changes requiring explicit consent or opt-in

12.3 Your Options

When we update this policy:

• The latest version will always be available on our website
• Check the "Last Updated" date to see when changes were made
• Continued use of our services constitutes acceptance of changes
• You may discontinue using our services if you disagree with changes
• For significant changes, we may require explicit consent before the new policy takes effect

13. Contact Information

Response Commitment

We are committed to addressing your privacy concerns promptly:

• Initial Response: Within 3 business days of receiving your inquiry
• Full Resolution: Within 30 days for most requests
• Complex Matters: May require additional time with regular updates provided
• Emergency Issues: Security concerns addressed within 24 hours

13.1 Filing Complaints

If you have concerns about our privacy practices:

• Direct Contact: Please contact us first to allow us to resolve the issue
• Supervisory Authority: If unsatisfied with our response, you may contact your local data protection authority
• EU Residents: Contact your national data protection authority
• California Residents: Contact the California Attorney General's Office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any promotional email
• Account Settings: Log into your account and update communication preferences
• Customer Support: Contact our team to remove you from marketing lists
• Text Messages: Reply STOP to any promotional SMS

14.2 Account Deletion Process

To permanently delete your account and associated data:

1. Log into your account and go to Account Settings
2. Select "Delete Account" or contact customer support
3. Confirm your identity for security purposes
4. Review which data will be retained for legal compliance
5. Confirm deletion request
6. Receive confirmation email within 48 hours

15. Conclusion

At Mod Pizza, protecting your privacy is not just a legal obligation—it's a fundamental part of building and maintaining trust with our valued customers. We are committed to transparency in our data practices and continuously improving our privacy protections as technology and regulations evolve.

This Privacy Policy represents our commitment to handling your personal information with the utmost care and respect. We understand that trust is earned through consistent actions, and we strive every day to be worthy of the trust you place in us when you choose our food delivery services.

Our Ongoing Commitment

• Regular privacy policy reviews and updates
• Investment in advanced security technologies
• Staff training on privacy best practices
• Proactive compliance with emerging privacy regulations
• Customer-first approach to privacy rights

We encourage you to reach out with any questions or concerns about this Privacy Policy or our privacy practices. Your feedback helps us improve our services and maintain the highest standards of data protection.

Thank you for choosing Mod Pizza and for taking the time to understand how we protect your privacy. We look forward to continuing to serve you with delicious food and exceptional service while keeping your personal information secure.